FAQs

30*45*7 cm / 11.8*17.7*2.7 inch.

75cm - 150cm.

4.1 kg/9.03lbs (including battery).

0.66lbs.

1.6kg/3.5lbs.

2.5 hrs.

1.5 hrs.

2.6 m/s|9.3 km/h|5.8 mph.

Yes, via the smart app.

30*45*25.5 cm / 11.8*17.7*10 inch.

75cm - 150cm.

6.15 kg/13.5 lbs (Including battery).

0.66lbs.

2.4kg/5.9lbs.

2.5 hrs.

1.5 hrs.

3 m/s|10.8 km/h|6.7 mph.

Yes, via the smart app.

Delivery costs will be calculated automatically in your shopping cart based on your country and the item's weight and package size. The prices may vary depending on the shipping destination and rates of the shipping companies, which are subject to change without notice. Lowering the shipping prices for you is constantly being worked on by us. In case of any damage or theft, the corresponding shipping company shall be contacted for a refund or redelivery.

Upon receiving your order, inspect all packages for any missing, damaged, or incorrect parts. If you find any issues, please contact us immediately. If you receive a damaged part, do not accept the package. If the damaged package is left in your absence, contact the shipper for a return. For lost or delayed deliveries, reach out to our customer service for assistance. Avoid dealing with shipping issues independently, as we are here to help you find a resolution. Please note that we shall not accept responsibility for missing, damaged, or incorrect parts reported after 30 business days, regardless of the responsible party. Additionally, any claims for lost or stolen packages must be directly filed with the shipping company.

If you need to update your shipping address, simply send us an email. Once you receive notification that your package is ready to ship, you have a window of 3 days to inform us of any address changes. If you have any further questions, feel free to reach out to our customer support. Our team will be glad to assist you promptly.

On successfully placing the order, you’ll receive a confirmation email with the tracking information. For any tracking issues or inquiries, please feel free to email us at info@kikfin.com.

KikFin delivers to most countries worldwide. Check our checkout page for available shipping options in your country. For KikFin accessories, enjoy free shipping in the US/EU with direct delivery from the United States. For further assistance, please contact our customer support team.

At KikFin, we provide a warranty guarantee for our products. They are designed and manufactured to meet high-quality standards, ensuring no functional defects during the warranty period. For any assistance, consult the user manual or find additional resources on our website.

Kikfin is backed by a one-year limited hardware warranty, starting from the sales invoice date. The main body is covered for 12 months, and the battery is covered for 6 months. If you cannot provide an invoice or valid proof of purchase, the warranty period will begin 90 days after the product's production date, as indicated on the product or specified by Kikfin. In the event that repairs are not possible or commercially viable, we can replace the product with new or refurbished units that offer similar features. Any repaired, firmware-upgraded, or replaced product or accessory will continue to be covered by the same warranty for the remaining duration of the original product's warranty period.

If you experience any issues with your product during the warranty period, don't hesitate to reach out to us at info@kikfin.com for after-sales assistance. Please be aware that after-sales service availability may vary in certain regions, and the policy for after-sales service may differ based on your location. For services beyond the regular service scope, additional charges may apply. To obtain detailed information about after-sales service in your area, kindly contact our team.

On contacting Kikfin about any product issues, our skilled technicians will diligently attempt to diagnose and resolve the problem through phone, email, or remote assistance. If the issue cannot be resolved remotely, our team may request you to send the product to Kikfin for further examination. With our Limited Warranty Service, you can trust that Kikfin will promptly arrange for repair or replacement service, ensuring a smooth resolution. Our dedicated team is committed to providing outstanding support and effective solutions for an unparalleled product experience.

If a product or part replacement is required as part of our after-sales service, here's what you need to know: When you receive a replacement product or part, the previously replaced item becomes Kikfin's property, while the newly provided replacement product or part will belong to you. To be eligible for a replacement, the product or part must be in its original, unaltered condition. While the replacement products or parts may not be entirely new, rest assured that each replacement undergoes a meticulous inspection to ensure it is in excellent working condition and functionally equivalent to the original product or part's warranty. The replacement product or part will be covered for the remaining duration of the original product's warranty period. At Kikfin, we prioritize providing reliable and top-quality replacements to ensure your satisfaction with our products. If you have any questions or require assistance, our dedicated after-sales service team is here to assist you.

By availing service under this policy, you authorize Kikfin to store, use, and process your contact information for service purposes. We may reach out for satisfaction feedback or to notify you about product recalls. Your information may be transferred to countries where we operate, and we ensure compliance with privacy laws. Rest assured, your privacy is a priority at Kikfin.

Our after-sales policy covers a wide range of scenarios to ensure your satisfaction with our products. However, please be aware that the following situations are not covered by this policy: 1. Collision or burning accidents caused by non-product quality issues or human actions. 2. Damage resulting from unauthorized modifications or dismantling of the product's shell, not following the official instruction manual. 3. Damage caused by improper installation, usage, or operation not in accordance with the user manual. 4. Repairs or modifications made by customers or unauthorized service organizations without official instructions. 5. Damage caused by improper circuit modifications based on unofficial user manuals, or the use of mismatched or misused batteries and chargers. 6. Damage due to misuse of the product or using it under environmental conditions not specified in the user manual. 7. Damage caused by peripherals, add-on devices, or accessories not recommended in the user manual. 8. Damage due to insufficient discharge when the battery is low or using a faulty battery. 9. Damage resulting from incidents such as animal-related damage, lightning, abnormal voltage, fire, natural disasters, or transportation-related issues. 10. Products or parts with altered identification labels or removed type number, serial number, or production date. 11. The product's inability to function correctly when used in a country or area where it was not originally designed, manufactured, or approved for use. 12. Issues arising from third-party applications used on the product. To ensure proper coverage under our after-sales policy, please carefully follow our user manual and product guidelines. If you have any questions or need further assistance, feel free to contact our dedicated after-sales support team.

Kikfin acknowledges its responsibility for losses or damages in specific situations: when the product is in Kikfin's possession or during its transportation. Nevertheless, under any circumstances, and even if notified of the potential claims, Kikfin, its affiliates, suppliers, dealers, or service providers shall not be held liable for the following, irrespective of the basis of the claim, whether it is in contract, warranty, negligence, strict liability, or any other theory of liability: 1. Claims from third parties against you for damages. 2. Special, incidental, punitive, indirect, or consequential damages, including but not limited to lost profits, business revenue, goodwill, or anticipated savings. 3. In no case shall Kikfin, its affiliates, suppliers, dealers, or service providers' total liability for damages from any cause surpass the actual direct damages' amount, which shall not exceed the product's purchase price. *Please be aware that Kikfin retains the right to modify its policy as needed.